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July 10, 2013

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Groupon for Lawyers: Does this marketing strategy make sense — or cents?

by WSBA
daily deal website
Explore the ethics and efficacy of advertising on “daily deal” websites.

daily deal websiteIs it ethical for attorneys to advertise on “daily deal” websites like Groupon and LivingSocialMy article in the current Jul-Aug 2013 issue of NWLawyer discusses some serious ethics issues:

•  Are daily deal sites a form of paid referral?
•  Does an attorney engage in fee splitting with a non-lawyer?
•  Are trust accounting rules satisfied?

My personal conclusion is that daily deal advertising is ethical — so long as safeguards are taken.

But is it a good idea?

Attorneys will take home only 25% of the purchase price of a service offered on a daily deal site. Sites require a 50% discount from the “shelf price,” then the site takes half of the discounted price as a marketing fee. For one attorney, this worked out to $13–26/hr for the work performed. This deep discount is far below the value of a service, so the marketing will be a success only if it leads to other work.  This could come either as additional work for the same client or through referrals.

Restaurants sometimes complain of “low-quality” bargain-hunting customers.  A St. Louis attorney who marketed $99 will packages via Groupon found this not to be the case. (View the ad here). In his experience, clients who found him via Groupon returned the respectful treatment they received from his law firm.

Attorneys may believe their dignity will be undermined by a marketing media associated with discounted donuts and beer tastings. But, as I argue in the NWLawyer article, this attitude is at tension with the goal of making services accessible and affordable. In my view, the tastefulness of a Groupon ad should be judged by its content, not the company it keeps.

What are your views on the ethics and appropriateness of daily deal marketing? Share your thoughts in the comments below.

3 Comments Post a comment
  1. Jul 10 2013

    Reblogged this on Queen City Addendum.

    Reply
  2. Sep 25 2013

    However, if you are buying a property which is held as tenants in relation to the legal firms and employment law
    the solicitors. If the driver already has priors
    or if there is serious emotional attachment.

    Reply

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  1. Social Media Coupons for Lawyers: Are they Ethical? | NWSidebar

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