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How COVID-19 Will Change Solo and Mid-Size Law Firms, Plus 4 Marketing Tools for a Customer-Centric Business

Clients will expect technology platforms to help avoid in-person consultations, and they will want electronic documents. With the ongoing economic hardships, potential clients may wish to pay for services via a flat fee rather than by the hour. They may also wish to handle matters mostly on their own with just a little guidance from their attorney. To answer these needs, lawyers and law firms will have to put the client and customer first. This is customer-centric business and there is really no way to get around it.

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